Support

Email Us

For bug reports, feature requests, or questions about Orden:

support@getorden.org

Frequently Asked Questions

Does Orden upload my photos?

No. Everything runs on your iPhone. Two custom AI models analyze your photos using Apple's Neural Engine — nothing is sent to any server. You can use Orden in airplane mode to verify.

Will it delete my photos permanently?

No. Deleted photos go to iOS's "Recently Deleted" album where you can recover them for 30 days.Orden never auto-deletes — you always swipe to confirm each decision.

How long does the AI scan take?

It depends on your library size. A typical library of 8,000 photos takes about 2.5 hours. We recommend running it overnight — set it before bed, wake up to results.

Does it work with iCloud Photos?

Yes. Orden works with both "On My iPhone" and iCloud Photo Library. Photos need to be downloaded to your device for AI analysis.

How do I manage or cancel my subscription?

Open Settings on your iPhone, tap your name at the top, then Subscriptions. Find Orden and tap to manage or cancel. You can also open Orden, go to Settings, and tap "Manage Subscription."

How do I restore my purchase on a new device?

Open Orden on your new device. If your purchase isn't automatically detected, go to Settings and tap "Restore Purchases." Make sure you're signed in with the same Apple ID.

What iOS version is required?

Orden requires iOS 17.0 or later.

Pricing

Free trial: Full access to try all features.

Weekly: $3.99/week

Yearly: $29.99/year

Lifetime: $19.99 one-time purchase — all features, forever.

Subscriptions auto-renew and can be cancelled anytime through your Apple ID settings. The lifetime purchase is non-recurring.

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